Autores: MATT, L. B. M.; CAMPOS, Maria Luiza Machado ; BORGES, Marcos R. S. .

Veículo: CRIWG - International Conference on Collaboration and Technology, 2010, Maastricht. CRIWG'10 Proceedings of the 16th international conference on Collaboration and technology. Heildelberg: Springer, 2010. v. 6257. p. 49-64.

Ano: 2010

Tipo: Trabalhos completos publicados em anais de congressos

Resumo: Nowadays, process management represents a fundamental initiative to provide competitive advantages to organizations. The ability to build and operate such processes can provide competitive advantages to these organizations. In this paper, we present an approach for elicitating and discovering problems in business processes that combines the technique of group storytelling with the theory of constraints. This article suggests that group storytelling allows the collection of knowledge to identify the gaps and deviations that exist in business processes, while the theory of constraints provides a language for representing them. We conducted and reported an experimentation of the proposed method in the petroleum field sampling process, with the support of a groupware tool.